COVID-19: Cancellations and Postponements and the Consumers Rights to a Refund
Schindlers Attorneys explain consumers’ rights and whether they’re entitled to a refund in the current circumstances https://www.schindlers.co.za/2020/covid-19-cancellations-and-postponements-and-the-consumers-rights-to-a-refund/.
Globally, major sporting events, festivals, conferences, accommodation, flights and bookings in general have been postponed or cancelled as a consequence of the COVID-19 pandemic. In South Africa many organisers have postponed or cancelled bookings and have stringently sought to impose a blanket “no refund policy” in relation to any advance or deposit payments made by consumers. The question then emerges: is the consumer entitled to be refunded for any advance payments or deposits made in respect of goods that should have been supplied or services that should have been rendered?