COVID-19: Cancellations and Postponements and the Consumers Rights to a Refund

The Consumer Goods and Services Ombudsman says it has received several complaints relating to returns and refunds during the level 4 lockdown. Is the consumer entitled to be refunded for any advance payments or deposits made in respect of goods that should have been supplied or services that should have been rendered?

Schindlers Attorneys explain consumers’ rights and whether they’re entitled to a refund in the current circumstances https://www.schindlers.co.za/2020/covid-19-cancellations-and-postponements-and-the-consumers-rights-to-a-refund/.

COVID-19: Cancellations and Postponements and the Consumers Rights to a Refund

Globally, major sporting events, festivals, conferences, accommodation, flights and bookings in general have been postponed or cancelled as a consequence of the COVID-19 pandemic. In South Africa many organisers have postponed or cancelled bookings and have stringently sought to impose a blanket “no refund policy” in relation to any advance or deposit payments made by consumers. The question then emerges: is the consumer entitled to be refunded for any advance payments or deposits made in respect of goods that should have been supplied or services that should have been rendered?